Reply Complaint Letter

PT. SUDI MAMPIR

Jl. Pangeran Diponegoro 11

Jakarta 14210

INDONESIA

26th December 2014

PT. SURYA JAYA

Jl. Pulo Gebang Raya 22

Jakarta 13130

INDONESIA

Dear Mr. Ridho,

Please accept our apologies for the error made by our company regarding your orders. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer.

Our company is reviewing the information that you have sent to us and conducting a full investigation in order to resolve this matter fairly.

At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.

Yours faithfully,

Agus Sulaksono