Complaint Letter

PT. SURYA JAYA

Jl. Pulo Gebang Raya 22

Jakarta 13130

INDONESIA

24th December 2014

PT. SUDI MAMPIR

Jl. Pangeran Diponegoro 11

Jakarta 14210

INDONESIA

Dear Sirs,

We regret to have to complain about late delivery of the filing cabinets ordered on 17th December 2014. We did not receive them until this morning though you had guaranteed delivery within a week. It was on this understanding that we placed the other. Unfortunately, there have been similar delays on several previous occasions and their increasing frequency in recent months compels us to say that business between us cannot be continued in conditions such as these.

We have felt it is necessary to make our feelings known since we cannot give reliable delivery dates to our customers unless we count on undertaking given by our suppliers. We hope you will understand how we are placed that from now on we can rely upon punctual completion of our orders.

Yours faithfully,

Ridho Lajuardi